- No. GAO-19-15, Veterans’ Disability Benefits: Better Measures Needed to Assess Regional Office Performance in Processing Claims (Oct. 3, 2018) [download .pdf]
- No. GAO-17-260, Actions Needed to Ensure Post-Traumatic Stress Disorder and Traumatic Brain Injury are Considered in Misconduct Separation (May 16, 2017) [download .pdf]
- No. GAO-15-464, VA Can Better Ensure Unemployability Decisions are Well Supported (Jul. 2, 2015) [download .pdf]
- No. GAO-15-50, Veteran's Disability Benefits: Improvements Could Further Enhance Quality Assurance Efforts (Nov. 19, 2014) [download .pdf]
- No. GAO-14-477, Military Sexual Trauma, Improvements Made, but VA Can Do More to Track and Improve the Consistency of Disability Claim Decisions (Jun. 9, 2014) [download .pdf]
- No. GAO-13-453T, Veteran's Disability Benefits: Challenges to Timely Processing Persist (Mar 13, 2013) [download .pdf]
- No. GAO-13-89 Timely Processing Remains a Daunting Challenge (Dec. 21, 2012) [download .pdf]
- No. GAO-12-846, Actions Needed to Address Hurdles Facing Program Modernization (Sept. 10, 2012) [download .pdf]
- No. GAO-11-812, Veterans Disability Benefits: Clearer Information for Veterans and Additional Performance Measures Could Improve Appeal Process (September 29, 2011) [download .pdf]
- No. GAO-10-1029T Training for Experienced Disability Claims Processors (September 16, 2010) [download .pdf]
- No. GAO-10-1013T, Defense Health Care: Status of Efforts to Address Lack of Compliance with Personality Disorder Separation Requirements (Sept. 15, 2010) [download .pdf]
- No. GAO-10-658T, Progress and Challenges in Conducting the National Vietnam Veterans Longtitudinal Study (May 5, 2010) [download .pdf]
- No. GAO-10-578R, Status of VA's Approach in Conducting the National Vietnam Veterans Longitudinal Study (May 5, 2010) [download .pdf]
- No. 10-445, Expanded Oversight Would Improve Training for Experienced Claims Processors (Apr. 30, 2010) [download .pdf]
- No. 10-530T, VA Has Improved Its Programs for Measuring Accuracy and Consistency, but Challenges Remain (Mar. 24, 2010) [download .pdf]
- No. 10-213, Further Evaluation of Ongoing Initiatives Could Help Identify Effective Approaches for Improving Claims Processing (Jan. 29, 2010) [download .pdf]
- No. 10-62, Analysis of VA Compensation Levels for Survivors of Veterans and Servicemembers (Nov. 13, 2009) [download .pdf]
- No. 09-910T, Preliminary Findings on Claims Processing Trends and Improvement Efforts (July 29, 2009) [download .pdf]
- No. 08-1126T, Improvements Needed in VA's Training and Performance Management Systems (Sept. 18, 2008) [download .pdf]
- No. 08-473T, Claims Processing Challenges Persist, while VA Continues to Take Steps to Address Them (Feb. 14, 2008) [download .pdf]
- No. 08-112, Improved Management Would Enhance VA's Pension Program (Feb. 14, 2008) [download .pdf]
- No. 07-844, Continued Focus on Critical Success Factors Is Essential to Achieving Information Technology Realignment (June 15, 2007) [download .pdf]
- No. 07-512T, Long-Standing Claims Processing Challenges Persist (Mar. 7, 2007) [download .pdf]
- No. 06-149, Further Changes in VBA's Field Office Structure Could Help Improve Disability Claims Processing (Dec. 9, 2005) [download .pdf]
- No. 06-283T, Claims Processing Challenges and Opportunities for Improvements (Dec. 7, 2005) [download .pdf]
- No. 06-120T, Routine Monitoring of Disability Decisions Could Improve Consistency (Oct. 20, 2005) [download .pdf]
- No. 05-749T, Claims Processing Problems Persist and Major Performance Improvements May Be Difficult (May 26, 2005) [download .pdf]
- No. 05-655T, Board of Veterans' Appeals Has Made Improvements in Quality Assurance, but Challenges Remain for VA in Assuring Consistency (May 5, 2005) [download .pdf]
- No. 03-756T, Key Management Challenges in Health and Disability Programs (May 8, 2003) [download .pdf]
- No. 03-282, Claims Processing Timeliness Performance Measures Could Be Improved (Dec. 19, 2002) [download .pdf]
- No. 02-806, Quality Assurance for Disability Claims and Appeals Processing Can Be Further Improved (Aug. 16, 2002) [download .pdf]
- No. 02-412, VBA's Efforts to Implement the Veterans Claims Assistance Act Need Further Monitoring (July 1, 2002) [download .pdf]
- No. 02-645T, Despite Recent Improvements, Meeting Claims Processing Goals Will Be Challenging (Apr. 26, 2002) [download .pdf]
- No. 02-395, Clarity of Letters to Claimants Needs to Be Improved (Apr. 23, 2002) [download .pdf]
- No. 01-930R, Veterans' Benefits: Quality Assurance for Disability Claims Processing (Aug. 23, 2001) [download .pdf]
- No. 00-146, Problems and Challenges Facing Disability Claims Processing (May 18, 2000) [download .pdf]
- No. 00-65, Promising Claims-Processing Practices Need to Be Evaluated (Apr. 7, 2000) [download .pdf]
- No. 99-35, Further Improvements Needed in Claims-Processing Accuracy (Mar. 1, 1999) [download .pdf]
- No. 95-190, Effective Interaction Needed Within VA to Address Appeals Backlog (Sept. 27, 1995) [download .pdf]
- No. 95-25, Better Assessments Needed to Guide Claims Processing Improvements (Jan. 13, 1995) [download .pdf]
- No. 94-179, Lack of Timeliness, Poor Communication Cause Customer Dissatisfaction (Sept. 20, 1994) [download .pdf]
- No. 94-183BR, Status of Claims Processing Initiative in VA's New York Regional Office (June 17, 1994) [download .pdf]
- No. 93-21TR, Transition Series: Veterans Affairs Issues (Dec. 1992) [download .pdf]
- No. 89-24, Processing Veterans' Disability Claims (June 22, 1989) [download .pdf]
- No. 89-9, Improvements Needed to Measure the Extent of Errors in VA Claims Processing (Apr. 13, 1989) [download .pdf]
- No. 89-14TR, Transition Series: Veterans Affairs Issues (Nov. 1988) [download .pdf]